By the time anyone picks up the phone to call me, they're already fed up and taking it out on me. Nobody calls tech support to say thanks — they call when something's broken and they're angry. Being the bottom rung that catches everyone's frustration, day after day, is slowly grinding me down to nothing.
More people experience this than they realize.
Being the one everyone reaches only when they're already angry wears you down.
If this sounds familiar, the Library can help you find the bigger picture.