By the time a customer's been with me a year, they're buying three things they never planned to, and they thank me for it. I hear the need before they say it out loud and it just fits. It feels good, but I also carry every one of those bigger accounts now, and there's a lot of trust riding on me.
More people experience this than they realize.
You grow accounts by meeting real needs, and now a lot of trust rides on you.
If this sounds familiar, the Library can help you find the bigger picture.