My title says I'm here to make customers successful, but my targets say I'm here to sell them more. On every call I feel the two pulling in different directions, the helper and the seller sitting in the same chair. It feels like I'm being asked to be their friend and their salesperson at the same time, and I don't know how those fit together.
More people experience this than they realize.
Your job asks you to help customers and sell them more at once, and it feels like a conflict.
If this sounds familiar, the Library can help you find the bigger picture.