They share their screen and I'm supposed to guide them, but I can't see their hands, their face, or what they're really looking at. I say "click the blue button" and the cursor drifts somewhere else entirely. Without being in the room, I feel like I'm fixing things blindfolded and hoping I guessed right.
More people experience this than they realize.
Supporting someone you can't see, through a screen, leaves you fumbling.
If this sounds familiar, the Library can help you find the bigger picture.