I can walk most people through a fix now without breaking a sweat. But this morning a manager talked down to me like I was the reason his email broke, and I felt my face go hot. I fixed his problem in two minutes and stewed about his tone for the rest of the day.
More people experience this than they realize.
You handle most users fine, but the angry and condescending ones still get under your skin.
If this sounds familiar, the Library can help you find the bigger picture.