I got the user on the call and I asked my questions and she answered them all. But afterward I stared at my notes with no idea what I was supposed to have learned. I can run the interview fine, I just do not know what to ask or what any of it actually means.
More people experience this than they realize.
You can run an interview but do not know what to ask or what the answers mean.
If this sounds familiar, the Library can help you find the bigger picture.