Most disputes I can settle. People calm down, find some middle ground, shake hands. But this one has two sides that have hated each other for years, and every word I offer gets thrown back. They are dug in so deep that nothing moves, and I leave the room feeling like the bitter ones are still beyond me.
More people experience this than they realize.
You can settle most disputes, but the entrenched, high-conflict ones still defeat you.
If this sounds familiar, the Library can help you find the bigger picture.