Someone sits me down to give me feedback, and before they have finished the first sentence I am already explaining why it happened. I have a reason for every point and a bit of context for every gap, and none of it is a lie. But by the end they have stopped talking, and I realize nothing they said actually got through to me.
More people experience this than they realize.
You explain away every piece of feedback instead of just letting it land.
If this sounds familiar, the Library can help you find the bigger picture.