I sat with the users and dug until I found what they actually needed, not what they said they wanted. I brought it to the room, clear and backed up, and watched everyone nod and then build what they had already decided to build. I keep uncovering the truth and keep watching it get thanked and ignored, and it is wearing me down.
More people experience this than they realize.
You can uncover what users truly need, and you are worn down watching it get ignored.
If this sounds familiar, the Library can help you find the bigger picture.