I know exactly what is wrong and exactly how to fix it. But the woman on the phone is upset and does not know a browser from a desktop, and every word I reach for makes it worse. I can see the answer clear as day and I cannot find a way to hand it to her.
More people experience this than they realize.
You know the fix but explaining it to a frustrated non-technical person ties you in knots.
If this sounds familiar, the Library can help you find the bigger picture.