I know the regulations cold, better than anyone on the floor. Which means I'm always the one who has to be the wall, the person who tells a hopeful team the answer is no. I'm good at it and I'm so tired of being the one everyone's disappointed in.
More people experience this than they realize.
Knowing the rules best makes you the one who always delivers the no.
If this sounds familiar, the Library can help you find the bigger picture.