LibraryScenariosWhen I trust the rulebook more than my own judgment
Scenario

When I trust the rulebook more than my own judgment

Every loan that lands on my desk, I run straight to the guidelines and follow them to the letter. There is a file in front of me right now where the numbers technically pass, but something feels off, and I cannot bring myself to trust that feeling. I would rather hide behind the rulebook than put my own name on a call and be wrong.

Aurelius
Online
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More people experience this than they realize.

What we've seen

You cling to the rules because trusting your own judgment feels too risky.

If this sounds familiar, the Library can help you find the bigger picture.