I can walk almost anyone through a fix over the phone now, calm and clear. But then I get the caller who won't click where I ask, insists they already tried it, and talks over every instruction. By the third loop of the same screen, I can feel my jaw tighten and my patience draining out.
More people experience this than they realize.
You handle remote support well, but the users who can't follow directions still push you to your limit.
If this sounds familiar, the Library can help you find the bigger picture.