When I pass a customer to our success team, it's seamless, they know the whole story and every promise I made before the first call. The customer never feels dropped. It works well, but making it that smooth every single time takes real care, and I'm the one who has to keep that bar high.
More people experience this than they realize.
You hand customers off so smoothly that keeping that bar high always falls to you.
If this sounds familiar, the Library can help you find the bigger picture.