I can turn a one-star stay into a thank-you note. I've apologized for things that weren't my fault, eaten insults with a smile, and given away my own breaks to fix someone's night. Somewhere along the way I stopped noticing how much of myself I hand over every shift.
More people experience this than they realize.
Keeping every guest happy has cost you so much that you've stopped noticing the price.
If this sounds familiar, the Library can help you find the bigger picture.