The site went down at 2am and I was the one running the response. I kept the fix moving, but with ten people talking over each other and the boss asking for updates every five minutes, I could feel myself getting frayed. I can lead an incident, but staying calm and keeping everyone coordinated while it's on fire is still hard.
More people experience this than they realize.
You can lead an incident, but staying calm and coordinating people and updates under fire is hard.
If this sounds familiar, the Library can help you find the bigger picture.