I manage the branch now, and I own the team's targets on top of everything else. I still carry the weight of who the system says yes to and who it turns away, only now it's not just my calls, it's the whole branch's. Some days I go home heavy with all the doors we closed on people who really needed us to open one.
More people experience this than they realize.
You own the branch's targets and the weight of everyone the system turns away.
If this sounds familiar, the Library can help you find the bigger picture.