I can handle most guests fine now. I smile, I help, I keep things moving. But when someone comes at me angry, really upset, my chest tightens and I lose my footing. One furious guest can undo a whole good shift and leave me shaking in the back.
More people experience this than they realize.
You handle most guests well, but the angry ones still throw you.
If this sounds familiar, the Library can help you find the bigger picture.