I can explain a medication clearly to most people at the counter now. But the man who nods and I know isn't going to take it right, and the woman who quietly puts the prescription back because she can't afford it, those still stop me cold. I have the words and none of them fix what's actually wrong.
More people experience this than they realize.
You can counsel patients, but the ones who won't listen or can't pay defeat you.
If this sounds familiar, the Library can help you find the bigger picture.