People keep walking past their own managers and coming straight to me, and I keep saying yes. It feels good to be the one who can make it happen. But every time I do it, I quietly cut the legs out from under the managers who are supposed to be handling it.
More people experience this than they realize.
By saying yes to people who skip their managers, you undermine your own structure.
If this sounds familiar, the Library can help you find the bigger picture.