I denied a claim today because the file said the risk didn't fit our model. Then I saw the name and remembered there's an actual family behind it, waiting on this. All day I move people into columns and percentages, and it's getting harder to remember they're people at all.
More people experience this than they realize.
The work turns people into risk and probability, and you struggle to keep their lives in view.
If this sounds familiar, the Library can help you find the bigger picture.