I can run the register all day without a problem. But when my manager tells me to greet people on the floor and strike up a conversation, my throat goes tight. I hover near a customer, open my mouth, and end up just asking if they're finding everything okay before hurrying off.
More people experience this than they realize.
You can handle the register, but starting a real conversation with a customer terrifies you.
If this sounds familiar, the Library can help you find the bigger picture.