Most of the cabin I can take care of on autopilot now, smiling and steady. But the passenger who snaps his fingers at me, or the one who curses because we're out of the chicken, still gets under my skin. I hold the smile and feel my jaw tighten.
More people experience this than they realize.
You serve most passengers with ease, but abusive and entitled ones still rattle you.
If this sounds familiar, the Library can help you find the bigger picture.