LibraryScenariosWhen serving the public gets lost in the machine
Scenario

When serving the public gets lost in the machine

I can push almost anything through the bureaucracy, find the crack, and get it moving. But the longer I do it, the wider the gap feels between the people I set out to serve and the machine I spend my days feeding. Some nights I can't tell if I'm helping the public or just keeping the paperwork alive.

Aurelius
Online
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More people experience this than they realize.

What we've seen

You can move things through any bureaucracy, but the gap between serving people and feeding the machine wears on you.

If this sounds familiar, the Library can help you find the bigger picture.