An employee came to me upset about her manager, and by the time we were done I think I'd made it worse. I said the wrong things, took a side without meaning to, and now they both seem to trust me less. I never know how to just hold someone's problem without fumbling it.
More people experience this than they realize.
When someone brings you a conflict, you fumble it and make things worse.
If this sounds familiar, the Library can help you find the bigger picture.