Someone got tearful in my office today, and within a minute I'd caved and given them what they wanted just to make the crying stop. I do this whenever the emotion runs high, anger, tears, whatever. In those moments I'm not making a good decision, I'm just trying to end the feeling in the room.
More people experience this than they realize.
When someone gets emotional you cave to stop the feeling instead of deciding well.
If this sounds familiar, the Library can help you find the bigger picture.