All day long strangers scream at me for things I didn't do and can't fix, and I've learned to keep my voice level while it happens. The scary part is how easy it's become; the words just slide off now, and I feel almost nothing. After a whole career of this, I'm frightened by how numb I had to make myself just to get through the shift.
More people experience this than they realize.
Years of absorbing the public's anger have made you numb, and that numbness now frightens you.
If this sounds familiar, the Library can help you find the bigger picture.