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When terrified or combative patients still rattle you

Most people I can talk through a blood draw easy now, keep them calm, get it done. But the ones who are truly terrified, shaking and near tears, and the ones who turn combative and yank their arm back, still throw me. I keep my voice steady and feel my own nerves fraying underneath.

Aurelius
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More people experience this than they realize.

What we've seen

You calm most patients, but the terrified and combative ones still rattle you.

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