LibraryScenariosWhen the bank's profit and the customer's good collide
Scenario

When the bank's profit and the customer's good collide

The bank wants me to push a high-fee product onto customers who'd be better off without it, and my bonus is tied to how many I sell. Today an older man sat across from me trusting my advice with his savings. I could feel the split inside me between what's good for him and what's good for my numbers.

Aurelius
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More people experience this than they realize.

What we've seen

You're torn between the bank's profit and the good of the people whose money you hold.

If this sounds familiar, the Library can help you find the bigger picture.