I can walk most borrowers through their loans now, calm and clear. But the desperate ones stay with me, the couple who needed this house for their kids, the man I had to tell no after he'd already told his whole family yes. I close the file and go home, but their faces don't close with it.
More people experience this than they realize.
You can guide most borrowers but the desperate and denied ones weigh on you.
If this sounds familiar, the Library can help you find the bigger picture.