I can help almost anyone find a book or fix a printer now. But this morning a man came in with nowhere else to go, shaking and crying at the desk, and I realized the library had become the only safety net left. Nobody trained me for that, and it keeps landing on me anyway.
More people experience this than they realize.
The desk quietly absorbs every crisis the rest of the system has stopped catching.
If this sounds familiar, the Library can help you find the bigger picture.