I have gotten good at spotting the loud emergencies and pulling them to the top of my queue. But there is always a quieter ticket, the kind that does not shout, that turns out to be the real problem days later. I keep clearing the fires and missing the slow burn.
More people experience this than they realize.
You can handle the obvious emergencies but the quiet serious ones still slip past you.
If this sounds familiar, the Library can help you find the bigger picture.