I set a premium this morning based on tables and odds, the way I always do. Then a customer called, scared about what would happen to her kids if she got sick. For the first time I really felt it, that behind every number I set is a person hoping I got it right.
More people experience this than they realize.
You're starting to feel the human weight behind the risks and numbers you price.
If this sounds familiar, the Library can help you find the bigger picture.