Three lines are ringing, a caller is screaming, and I'm supposed to type the address, calm her down, and radio the units all at once. My brain snags on one thing and everything else piles up. By the end of the shift my hands are shaking.
More people experience this than they realize.
The speed and juggling of dispatch pile up faster than you can keep up.
If this sounds familiar, the Library can help you find the bigger picture.