I can rank my IT tickets fine now and knock out the ones people are screaming about. But every so often there is an issue quietly slowing down the whole office, and I do not catch it because no single person is complaining loudly. It only becomes obvious once it is everywhere.
More people experience this than they realize.
The problem hurting everyone a little slips past you because no one is shouting about it.
If this sounds familiar, the Library can help you find the bigger picture.