All day long, strangers unload their worst moods on me like it's my fault their day went wrong. I keep my voice calm and stay kind, because that's the job, but each snapped comment chips away at something in me. By the end of a shift I've swallowed so much that I can barely feel like myself.
More people experience this than they realize.
Absorbing the public's anger with a smile is quietly wearing you thin.
If this sounds familiar, the Library can help you find the bigger picture.