I've got the routine procedures down and I'm steady on a normal day. But when an emergency crashes through the door, or I have to face an owner with news they don't want to hear, I'm pushed past what I'm sure of. An animal's life and a person's heart are both in the room, and I'm scrambling.
More people experience this than they realize.
You've got the routine, but emergencies and hard client talks push past your limits.
If this sounds familiar, the Library can help you find the bigger picture.