I write the rules that decide who gets help and who gets turned away, and tonight I'm staring at a line of policy that will change someone's real life. It would be easier to think in numbers and forget there are faces behind them. But I keep picturing the actual person on the other end, and the weight of that won't leave me.
More people experience this than they realize.
You make rules that affect real people, and you refuse to forget the faces behind them.
If this sounds familiar, the Library can help you find the bigger picture.