The car on my lift needs a brake job and nothing more. But the shop's board shows I am behind on hours this month, and I know I could find a leaking strut and a tired battery without anyone blinking. I always tell the customer the truth. I just feel the pull toward padding it every single time the numbers are tight.
More people experience this than they realize.
You tell customers the truth while feeling the constant pull to pad the bill for the shop.
If this sounds familiar, the Library can help you find the bigger picture.