LibraryScenariosWhen upselling works but I still feel like a salesman
Scenario

When upselling works but I still feel like a salesman

A couple checked in for their anniversary and I offered them the room with the view, and they took it. It worked, the words came out smooth, but the whole time a little voice said I was working an angle on them. I can do this now, I just still feel like a salesman wearing a host's smile.

Aurelius
Online
The coach is replying

More people experience this than they realize.

What we've seen

You can upsell, but doing it without feeling like a salesperson still nags at you.

If this sounds familiar, the Library can help you find the bigger picture.