I sit through user interviews and take pages of notes, but afterward I'm stuck. People tell me they want one thing, then behave like they want something else entirely. I keep second-guessing which signal to trust before we commit the team to building.
More people experience this than they realize.
You talk to users but can't tell the difference between what they ask for and what they actually need.
If this sounds familiar, the Library can help you find the bigger picture.