I can hear what's really bothering a customer under all the words, the fear behind the anger. But after eight hours of taking it in, I got home and snapped at my kid over nothing. All that frustration I absorbed all day doesn't just switch off when I clock out.
More people experience this than they realize.
You take in everyone's frustration all day and can't put it down at home.
If this sounds familiar, the Library can help you find the bigger picture.