The call comes in and someone is screaming, and I keep my voice flat and calm because that's my job. I talk them through the worst moment of their life, then the line drops and the next call is already ringing. There's no minute to breathe, so I just swallow it and pick up again.
More people experience this than they realize.
You absorb everyone's worst moments with no time to recover before the next one hits.
If this sounds familiar, the Library can help you find the bigger picture.