I can check people in and out without a hitch. But the ones who are really good at this seem to know what a guest needs before they ask. I watch them do it and I can't see how. I do the steps right and still feel like I'm always a beat behind.
More people experience this than they realize.
You can do the tasks, but reading what guests need before they ask escapes you.
If this sounds familiar, the Library can help you find the bigger picture.