I can close the first deal — get the yes, sign them up. That part I've got. But once they're a customer, I don't know what to do next. Growing the account, finding the next thing they need — it just goes quiet. I land them and then I stall.
More people experience this than they realize.
You can close the first sale, but you don't know how to grow the account after.
If this sounds familiar, the Library can help you find the bigger picture.