I can walk a client through a normal claim smoothly now. But when one gets denied or the insurer disputes it, the client looks at me like I promised something I can't deliver, and I'm stuck between them and a company that won't budge. I know the process and still feel helpless in those calls.
More people experience this than they realize.
You can guide most claims, but the denied and disputed ones put you in an impossible spot.
If this sounds familiar, the Library can help you find the bigger picture.