LibraryScenariosWhen you can help most patrons but not the hard research
Scenario

When you can help most patrons but not the hard research

I can help most people who come to the desk find what they're after. But when a grad student shows up needing deep, tangled research across sources I've never touched, I feel out of my depth. I want to give them a real answer, and instead I'm fumbling through databases hoping something lands.

Aurelius
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The coach is replying

More people experience this than they realize.

What we've seen

You can help most patrons, but deep research needs still trip you.

If this sounds familiar, the Library can help you find the bigger picture.