A client can come in hot now and I stay steady. I hold my line kindly, and more often than not the tension turns into real trust. And when it won't, I can walk away clean without the knot in my stomach I used to carry for weeks.
More people experience this than they realize.
You handle hard clients with calm and firm limits, turning tension into trust or a clean goodbye.
If this sounds familiar, the Library can help you find the bigger picture.