Most people who walk in, I can pair with the right plan without breaking a sweat. But then someone shows up with a tangled life, three jobs and a sick kid and a business on the side, and I stall. The straightforward ones I have got. The messy ones still get away from me.
More people experience this than they realize.
You can match the simple cases, but the complicated ones still slip past you.
If this sounds familiar, the Library can help you find the bigger picture.