I can shave a process down to the last decimal, trim the waste, hit every target. Lately I stand on the floor and wonder whether any of it actually made things better for the people doing the work. We're faster than ever, and I can't tell if that's a good thing.
More people experience this than they realize.
You can perfect any process, yet you doubt whether it ever made anything truly better.
If this sounds familiar, the Library can help you find the bigger picture.